Krishaangi Agro Foods Pvt Ltd ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This policy outlines the types of information we may collect from you or that you may provide when you visit our website (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information Collection
We may collect several types of information from and about users of our Website, including information:
1) By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information").
2) About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information :
Directly from you when you provide it to us. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. From third parties, for example, our business partners.
Use of Your Information
We use information that we collect about you or that you provide to us, including any personal information:
1) To present our Website and its contents to you.
2) To provide you with information, products, or services that you request from us.
3) To fulfill any other purpose for which you provide it.
4) To provide you with notices about your account/subscription, including expiration and renewal notices.
5) To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
6) For any other purpose with your consent.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy :
1) To our subsidiaries and affiliates.
2) To contractors, service providers, and other third parties we use to support our business.
3) To fulfill the purpose for which you provide it.
4) For any other purpose disclosed by us when you provide the information.
5) With your consent.
We may also disclose your personal information :
1) To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
2) To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
3) If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Krishaangi Agro Foods Pvt Ltd, our customers, or others.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website's home page.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: info@kafpl.com
This policy is effective as of 20 feb 2024.
Grievance Policy for Handling Sensitive Personal Data or Information (SPDI)
Purpose:
Krishaangi Agro Foods Pvt Ltd ("the Company") is committed to ensuring the privacy and security of sensitive personal data or information (SPDI) of its customers, employees, and other stakeholders as per the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This Grievance Policy aims to provide a mechanism for addressing grievances related to the handling of SPDI by the Company.
Scope:
This policy applies to all employees, contractors, and third-party service providers of the Company who handle SPDI as part of their duties.
Definition of Grievance:
A grievance under this policy refers to any complaint, concern, or dissatisfaction related to the handling of SPDI by the Company, including but not limited to unauthorized access, misuse, disclosure, or loss of SPDI.
Procedure:
Reporting of Grievance:
Employees, customers, or other stakeholders who have grievances related to the handling of SPDI by the Company may report their concerns to the designated Grievance Officer.
Grievances may be reported in writing or through any other communication method specified by the Company.
Handling of Grievance:
Upon receipt of a grievance, the Grievance Officer shall promptly acknowledge the receipt and initiate an investigation into the matter.
The investigation shall be conducted in accordance with the procedures specified by the Company and shall include gathering relevant information, interviewing relevant parties, and assessing the situation.
Resolution of Grievance:
The Grievance Officer shall strive to resolve the grievance within a reasonable timeframe, taking into account the complexity and severity of the issue.
The resolution may involve taking corrective actions, implementing additional security measures, providing compensation or redressal to the affected parties, or any other appropriate measures as deemed necessary by the Company.
Communication of Outcome:
Upon completion of the investigation and resolution of the grievance, the Grievance Officer shall communicate the outcome to the concerned parties in writing.
The communication shall include a summary of the investigation findings, the actions taken or proposed to address the grievance, and any further steps required from the parties involved.
Grievance Officer:
The designated Grievance Officer for handling grievances related to SPDI at Krishaangi Agro Foods Pvt Ltd is Mr Garg. The Grievance Officer can be contacted at 7970005908.
Compliance:
This Grievance Policy shall be implemented and enforced in compliance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable laws and regulations.
Review and Revision:
This Grievance Policy shall be reviewed periodically to ensure its effectiveness and compliance with relevant legal requirements. Any updates or revisions to the policy shall be communicated to all stakeholders.
